Refund policy

Return & Refund Policy

Last Updated: November 11, 2026

Thank you for shopping with us! Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Policy

We accept returns within 3 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The product must not be damaged due to customer misuse.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged products.
  • Personal care and hygiene products (if applicable).
  • Items marked as non-returnable or final sale.
  • Products returned without original packaging.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method where possible.
  • For Cash on Delivery (COD) orders, customers may be asked to provide bank account details or another suitable refund method.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear pictures or videos of the product.
  • A brief description of the issue.

We will review your request and provide an appropriate solution, including a replacement or refund where applicable.

5. Return Shipping

  • Customers may be responsible for return shipping costs in cases of personal preference or change of mind.
  • If the product is damaged, defective, or incorrect due to our mistake, we will cover the return shipping cost.

6. Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible.

7. Exchange Policy

If you wish to exchange a product, please contact us within 3 days of delivery.

Exchanges are subject to product availability and approval.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Phone/WhatsApp: [+92 327 5754044]

We appreciate your trust and thank you for shopping with us!